Refund Policy

Welcome to CitrusGrove, the place where flavor and satisfaction meet. We understand that the online ordering experience can sometimes be tricky, and not every pizza can arrive as perfectly as intended. This Refund Policy has been created to ensure that you feel completely comfortable ordering from our website, citrusgrove.sbs, and know that there is a fair system in place for product returns.

Last updated: April 1, 2023

Cancellation Policy

If you need to cancel your order, you are able to do so without any costs before it goes into the preparation stage. Please reach out to us immediately at +44 161 834 7655 if you wish to cancel your order. Orders that have already been prepared or are out for delivery cannot be canceled.

Refund Eligibility

In the rare event that you are dissatisfied with the food you receive from CitrusGrove, our Refund Policy is as follows:

• If your order is incorrect or incomplete upon arrival, please contact us within 2 hours of receipt. We will either correct the order or offer you a refund for the missing or incorrect item(s).
• If the food you've received is not up to our high standards in terms of quality and fresh taste - be it a pizza, pasta, or non-alcoholic beverage - you should contact us immediately. We will require a description and photo evidence of the issue to process a potential refund.
• Deliveries that arrive later than 30 minutes after the estimated delivery time may be eligible for a refund on the delivery charge only.

Please note that taste preferences or slight deviations from the product descriptions on the citrusgrove.sbs are not grounds for a refund or exchange.

How To Request A Refund

To initiate a refund or exchange, follow these steps:

1. Contact our customer service at +44 161 834 7655 within the timeframe specified above.
2. Provide your order number and detailed reason for the refund request.
3. Include any visual evidence if the complaint is about the food quality.
4. Wait for our team to get back to you with the solution. We aim to respond within 24 hours.

Processing Refunds

All refunds will be processed to the original form of payment. Refunds can take a couple of days to be credited to your account due to banking procedures. If the original form of payment is no longer valid, alternative arrangements will be made.

Modifications to The Policy

CitrusGrove reserves the right to update or modify this Refund Policy at any time without prior notice. Please review it frequently. Your continued use of citrusgrove.sbs and our service constitutes your agreement to follow and be bound by the terms as modified.

Contact Information

If you have any questions about this Refund Policy, please get in touch with us:

CitrusGrove
8 Market Street, Manchester,
Manchester, M1 1PT,
United Kingdom
Phone: +44 161 834 7655
Website: citrusgrove.sbs